The Esthetician's Guide to Mastering Client Experience and Management.
Discover the path to revolutionizing your Esthetics practice with Skinthesis. This essential read offers tips, tricks, and scripts on mastering the balance between an amazing client experience and effective client management.
A blend of tough love, professional insights, and relatable experiences, it offers strategies you can start implementing today. Whether you're a seasoned expert or just starting out, Skinthesis is your guide for transforming routine appointments into memorable experiences, preventing bad client behavior, and building a thriving practice that stands out in today's competitive market.
Events & Media
Online Esthetic Summit '25
Join me & 15 other industry experts for a month-long educational event! Mondays in October, join us for connection, education, & inspiration. I'll be tackling "The Big 3" client management challenges for service-based practitioners. You'll walk away with tips and scripts you can use when you go back to work on Tuesday!
Esthetics Retreat 2025
Join me at the Esthetics Retreat 2025 in the beautiful Blue Ridge Mountains of North Carolina! I'll be hosting a breakout session on reducing stress in your practice and enjoying time to reset with all of you!
Surviving Esthetics in 2025
Excited to be back on the iwish podcast with the lovely co-founder of Wish Skin Health, David Valenzuela. We're chatting about my favorite topic - Client Experience! The iwish Podcast highlights success and confidence in the esthetic industry through exclusive interviews with leaders and the latest industry insights.
Cut the Chaos: Effective Solutions to Prevent & Manage Problem Client Behavior
This session provides a structured, professional approach to address the most frustrating hurdles for any service-based practice. You'll walk away with actionable strategies and the tools needed to protect your time, reduce stress, and enhance the overall client experience.
Standing Out from the Competition on Day 1
A presentation designed to equip esthetic students & newly licensed pros with the critical skills that go beyond what's taught in the classroom. Drawing from over 26 years of industry experience, Jill shares practical strategies to help new estheticians deliver an exceptional client experience, even if you're fresh out of school.
Now a Recommended Resource on The Solo Esthetician!
I'm so excited to be a Recommended Resource/Group Expert for The Solo Esthetician! Starting in December, I'll be hosting some informative and fun events, announcements and promotions. If you aren't yet a member of The Solo Esthetician group, join in now!
iwish Podcast Interview Hosted by David Valenzuela
I had a fantastic time speaking with David Valenzuela on the iwish Podcast, where we discussed my journey in esthetics and my book, Skinthesis. Hosted by David—founder of WISH Skin Health—the iwish Podcast highlights success and confidence in the esthetic industry through exclusive interviews with leaders and the latest industry insights. It was an honor to be part of such an inspiring conversation!
Tailored Consulting Solutions for Your Esthetic Practice
Ready to love your practice again? Personalized consulting options with Jill.
One-on-One Consultation
FOCUSEDNeed more personalized help than Skinthesis can provide? Let's talk. Whether you need help with a singularly difficult client, or simply getting your systems in place to give the best CX possible.
Book by the hour, focused on addressing exactly what your sticking points are, no memberships, no long-term commitment.
What do you get?
- A pre-meeting written consultation where I gather all the pertinent info to make the most of our time.
- A one-hour meeting, where we discuss your goals, your personalized solutions, and your action plan.
- A post-meeting written follow-up, with a recap of what we covered and your itemized action plan.
Client Management Bootcamp
MOST POPULARFeeling dread when you see the client roster for the day? Has client behavior gotten a little out of control? Have policies but don't enforce them? This is the session for you.
Everything you need to get back on track.
What's Included:
- A pre-meeting written consultation where I gather all the pertinent info to make the most of our personalized bootcamp.
- A 90-minute online session. 60 minutes for a personalized "bootcamp", and 30 minutes for Q&A with you and your team.
- We'll discuss your goals, break down preventative steps, work through the appropriate scripts, and address any questions.
- A post-meeting written follow-up, with a recap of what we covered and your itemized action plan.
- ⭐ Post Bootcamp follow-up where I'll check in and check on you! (In case you need a nudge in the accountability department!)
The Full CX Audit
COMPLETE SOLUTIONThis option is great for Spa/Skin Care clinic owners, whether you're solo or have a team, and need to address systemic issues both with client experience and management.
We'll comb over every detail and get your business back on track. This takes place over 4-6 weeks, allowing time for implementation, questions, and adjustments. I'll be there every step of the way.
What's Included:
- In-depth intake form, gathering all the info about your business and where you're struggling with CX and client management
- Full audit of your booking and onboarding processes, including intake and informed consent documents.
- Full audit of post-treatment communications and follow-up.
- Full audit of current policies, communications, and enforcement
- 3 60-minute meetings where we'll discuss my personalized recommendations and give "homework" concerning your business's:
- • Client Experience flow, including forms and booking
- • Improvements needed for client management policies and communication
- • Consultation processes and post-treatment communication
- • Personalized coaching and scripts for your specific obstacles
- Option to add team/reception training on intake CX procedures for an additional fee
- Detailed action plan for each section, including scripts.
- 30-minute follow-up call post audit 2 months after completion, where I check in and check on you! (In case you need a nudge in the accountability department!)
The reviews are in:
From new practitioners to seasoned professionals—see why Skinthesis is making a difference.
"Where was this when I started?"— Lisa T.
Elevate Your Esthetic Practice with Expert Training
Join Jill Jodar, L.E., author of "Skinthesis: The Esthetician's Guide to Mastering Client Experience and Management," for an immersive learning experience designed to transform your esthetic practice. Whether you are new to the industry or a seasoned professional, Jill's classes offer invaluable insights and practical skills to enhance every client's experience and fine tune your management strategies.
Get on the List!
Enhance your skills, improve your client relationships, and grow your esthetic practice. Be the first to know when class registration opens!
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Why Choose Jill's Classes?
Expert Guidance
Benefit from Jill's extensive experience and deep industry knowledge.
Practical Insights
Gain actionable advice and strategies you can implement immediately.
Interactive Learning
Participate in Q&A sessions, hands-on exercises, and real-world applications.
Flexible Formats
Choose between online or book an in-person class to suit your schedule.
Guest Speaking Engagements for Esthetic Schools
Elevate Your Students' Education with Expert Insights on Client Experience and Client Management
Are you looking to provide your students with a comprehensive education that goes beyond the standard curriculum? I offer guest speaking engagements specifically designed for future esthetic professionals, focusing on the critical yet often overlooked aspects of client experience and client management.
Why It's Important
Client experience and management are integral to the advancement and success of any esthetician. These skills help in building a loyal clientele, enhancing customer satisfaction, and creating a professional environment that fosters trust and respect.
Customized to Your Needs
My sessions can be tailored to fit within your existing class schedule and can include a Q&A segment to address specific questions from students. I am passionate about elevating the standards of our industry and empowering future estheticians to excel in their careers.
What I Offer
During my guest lectures, I cover key topics that are indispensable for newly licensed estheticians:
The Importance of First Impressions
How to ensure every client feels valued and respected from the first interaction.
Effective Communication
Techniques for understanding client needs and managing expectations.
Handling Challenging Situations
Strategies for dealing with common client issues, including late cancellations, no-shows, and difficult clients.
Building Lasting Client Relationships
Tips for creating a loyal client base through exceptional service and follow-up.
Professional Boundaries
Maintaining professionalism while building rapport with clients.
Ready to Elevate Your Curriculum?
Let's discuss how I can bring valuable client experience insights to your students.
About the Author/Founder
Jill Jodar is a licensed esthetician, the owner of Jill Jodar Advanced Skin Care, and the founder of Synthesis CX Consulting. With 26 years of experience in the treatment room, she has worked in nearly every sector of the personal care service industry: a corporate-run spa, an independent salon & spa, a renter in a skin care clinic, a collective of independent wellness practitioners, and ultimately, her private practice in Union Square, San Francisco. Before receiving her Esthetician license in 1999, she received a BA with distinction from the University of Wisconsin, Madison, where she also attended graduate school focusing on communicative disorders. Jill lives in San Francisco with her husband Joel, and their dog, (the Supervisor) Olive.